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About This Collection
Frequently Asked Questions
Are the diamonds natural or lab-created?
I use natural diamonds in my sterling silver designs. Each product page discloses exact stone details. For pieces over $5,000, I can arrange GIA or other laboratory certification.
Are Ulka Rocks jewelry pieces one-of-a-kind?
Many pieces are truly one-of-a-kind due to unique stone combinations and natural gemstone variations. Other styles are produced in limited small batches. Since I use natural gemstones, each piece has unique color and character even within the same style. Once sold, most designs cannot be exactly replicated.
What materials does Ulka Rocks use?
I work primarily in sterling silver (.925) and 14k gold with natural precious and semi-precious gemstones. All pieces use genuine, untreated or disclosed-treatment gemstones. Each product page lists exact materials, gemstone details, and metal finish.
Can I request a custom design or modification?
Absolutely! Tell me your preferred gemstones, colors, metal type, or design ideas and I'll create a personalized proposal with pricing and timeline. Custom jewelry typically takes 3-6 weeks. Email ulka@ulkarocks.com to get started.
How long does shipping take?
Most in-stock pieces ship within 3-5 business days via USPS Priority Mail or UPS. Pieces from jewelry shows ship within a week after the event. Custom designs take 3-6 weeks before shipping. Email ulka@ulkarocks.com if timing is tight.
What is your return policy?
I offer a 30-day 'Guarantee You'll Love It' return policy. Non-custom items in original, unworn condition can be returned or exchanged within 30 days, no questions asked, full refund. Custom pieces are final sale unless there's a quality issue.
How should I care for my jewelry?
Wipe gently with a soft cloth after wear and store in individual pouches to prevent tarnishing. Avoid chlorine, harsh chemicals, and extreme heat. Professional cleaning is recommended annually for pieces you wear regularly.
