This document sets out the shipping policy that applies to Ulka Rocks website orders. If you have any questions, please contact our customer service team at sales@ulkarocks.com.  

Shipping Options & Delivery Costs
We offer shipping thru USPS and UPS - you will be asked to select a shipping method at checkout - the rates will be calculated based on the items in your cart.

Order Processing Time
All in stock orders placed are processed and dispatched within 3-5 business days, unless otherwise communicated to you.  For custom orders, Ulka will discuss the expected delivery time with you.  

Delivery Address
Please note that we are unable to modify the delivery address once you have placed your order, so please check your address carefully upon checkout.  

International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website, as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the shipping website.